Not up to Marriott's usually outstanding service. ...

Not up to Marriott's usually outstanding service. I'm a lifetime platinum member, live in the suburbs and decided to take my wife to the city for our 21st Anniversary. I mentioned this in the reservation notes, and while I understand upgrades are only available when available, we were assigned a regular room and didn't get so much as a Happy Anniversary. We wanted to order room service for an afternoon snack, but there was no menu in the room. I called and was told one would be sent up, but it never arrived. And instead of breakfast in the lounge or buffet in the restaurant, we were shuttled to the bar cafe for a wrapped sandwich or some oatmeal - disappointing. Best guess is manager is on vacation or the SPG is still suffering from takeover resentment. Two-stars.