Purchased what we thought to be good carpet only t...

Purchased what we thought to be good carpet only to find out after 4 years that it's completely shot. They sent someone out to look at it and said the warranty is void because we did not clean it twice per year. We were unaware of that stipulation. They have not returned my wife's phone calls since they sent someone out. We did our basement with Ken at Carpet Direct and got a quality product and great customer service.