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Review of Home American Mortgage Corpora...

As far as the Home American Mortgage Corporation s...

As far as the Home American Mortgage Corporation side we don t even know where to start. Our list of complaints can go on, but here it goes. Home American Mortgage corporation is hands down the absolute WORST, most RIDICULUS, RUDE & UNPROFESSIONAL lending company that exists. Lisa Santos (Loan Officer) and Jodi Rolfe (Loan Processor) have been making our home buying experience horrible, they seem as if they don t want to work with you. Horrible, poor customer service. We can't even get a return call or email returned to answer our questions or loan concerns. Yet we have to call our realtor agent to get involved because days would pass with no response. When they would response they would get defensive and responds with a sarcastic answer... and I quote Buying a home is fun and exciting, and so is selecting options in the HomeGallery- financing not soooooo much fun!! Sorry! I mean we are YOUR customer and we need to be treated well nice mannered. We know the finance part is never FUN! But come on we are giving you 20% down payment ALL OF OUR SAVINGS . all of our hard work earning moneys. After asking Lisa can we lock the interest rate early she said yes but there s a fee that s charged yet she didn t even bother telling us what that fee was! We wanted to lock the rate early so that we won t get hit with a high interest rate. Another thing, do they (Lisa Santos, Jodi Rolfe & American Mortgage Corp) think we don t know anything about the lending side?? Lisa calls us to lock the rate which went up to a 5.5%.... come on are you kidding us? We have gotten quotes from another lending side and interest rates are at a 4.6%, 4.8% and here comes American Mortgage with a 5.5%... we know WHY your charging us the 5.5%--- you are trying to get us back with the credit closing cost . We know nothing is FREE yet here comes the lending side trying to blind side us by charging what they so call CREDIT... FREE .
Another thing Jodi Rolfe (Loan Processor) is RUDE, UNHELPFUL & UNPROFESSIONAL. It has been an awful, miserable, horrendous experience speaking with her. Once that I spoked with her she was yelling and giving me snotty comments. First Jodi request paperwork to be submitted July 26th, which we submitted July 30th, we emailed Jodi July 30th to confirm paperwork was received and we didn t hear back until Aug 23rd asking for more paperwork what kind of service is that... yet we are here waiting for a response. On this last email Aug 23rd, she said I ll give you updates as we move along and let you know when I need you to start sending items over. I ll also give you a head up when I order your appraisal report. Oct 1st comes and I email her re: the paperwork that needs to be submitted and she said oh it went to my spam folder your email didn t get recognized, please send those over asap if you would. I d like to go ahead and wrap up the financing part of your Richmond experience. 1-1/2 month later We are over here waiting for her to tell us when to submit the paperwork. First time ever speaking with her to let her know that I submitted the paperwork in August her response.. and i quote we I don t have to go into details explaining what you have to turn in, it s pretty self-explanatory that we need a copy of everything! plus the phone call started with Oh yea I did get your email but I m busy doing something else and I cant pull up your account right now ill have to open your email till 3 days from now .. Are you serious!
She must have had a really bad morning. NEVER AGAIN! Are we recommending or going thru Home American Mortgage Corporation.
We have never left a review for anyone and it has been by far such a bad experience, worst financial organization we have dealt with, buying our dream home .
THE END
WE ended up canceling everything with HomeAmerican Mortgage. We ended up going with our Lender we bought our 1st home 5 yrs ago Suburban Mortgage Inc, Heidi Ferraro vice president is AMAZING she made this very smooth and hassle free.