Cathy Cogan Review of The Earlsfield Practice NHS
I cannot believe the ignorance I was met with when...
I cannot believe the ignorance I was met with when I telephoned this clinic to inquire about registering as a patient. I have recently moved to the area and this would be my closest practice, and after reading the reviews I was quite keen to register.
The practice only registers patients between 8.30-17.30 Monday to Friday which is understandable however difficult for professionals working full time. So when I inquired if patients could be registered on a Saturday, the woman who I assume was a receptionist, cut across me very sharply saying "I SAID the hours are...". When I tried to explain that I was only asking as it was quite inaccessible for full time workers she told me I should try the other local GP if it didn't suit me! I still can't believe how rude someone could be and how quick she was to turn away a potential client! How sad also as many of the reviews, particularly for the doctors and nurses, are so high for this practice but that the reception staff could have such a negative attitude is shocking.
This experience has completely put me off registering here and I really hope the management deals with this
Comments: