pathetic service in case of returns & no exchange ...

pathetic service in case of returns & no exchange policy.

I ordered trouser & denim & they sent me some random pathetic maxi dress that i never ordered. so i had to return the product the person comes & picks my parcel & i do not get any acknowledgement receipt all they expect is the customer need to return 2 products whereas they have sent only one wrong product. They send you wrong some random product & when you intiate returns (no exchange policy as per them) you have to go through mental trauma of getting through to their customer care. The executives consult their superior & the superior in turn consults the executive. No result end of the call all you get to listen is their apology which they never mean. No person knows the history & they assure you of help which they never do & all you have to do is hold their call or wait for them to call you. Until this order tatacliq according to me was best online website but post this order im never going to shop from them again. still await my refund which i dont think i am eligible as they are investigating the matter.