Gabriel and Jennifer Thatcher

Review of Mercedes-Benz of Westminster

Called in and confirmed they had my 2017 Metris wi...

Called in and confirmed they had my 2017 Metris windshield wiper blades. Showed up 30 minutes later, they charged my credit card over $70 for a single set of blades and then couldn't find any on the shelf. Had to void my transaction and then with a smile and zero remorse said, "It happens. Have a nice day!"

Frustrated that Mercedes makes it impossible for general auto parts stores to carry their blades and then they don't keep enough in stock to service their customers. This isn't my first bad experience with this location. Of 4 visits only the first met my expectations which was the day I bought the vehicle - I've disappointed ever since. Never again...