They lived up to their poor ratings. I went there ...

They lived up to their poor ratings. I went there only because they are closer from my work. I was hesitant at the beginning looking at their ratings. But they proved that ratings aren't lying.

This was my first visit and I just needed general consultation for common cold and cough. Lady at concierge desk did not even listen to my question/request. The moment she realized I'm new in the area and it's my first visit, without even excusing herself she started writing something on a sticky note.
She handed it over to me and said "we are booked until Dec. please call this number for Doctor referral."
I'm still in shock "what?!" I have to wait in queue for an appointment in Dec for common cold and cough?! That's absurd.

I was planning on appointing a PCP here since they were closer. But I guess I'm not going there ever again.

Later I went to Irving Health and Medical Center (based on their rating) and they checked me in instantly. Though they are a bit far for me but I'm definitely pleased with their service and I was able to compare the difference in service quality.