This company is in charge of collecting payment fo...

This company is in charge of collecting payment for my HOA. I have had the worst experience with them. Every month I have to deal with a new issue for billing and have to jump through their hoops. They either loose my autopay paperwork, forget to charge me or charge me for a late fee even though I was auto pay. Their solution is that I need to right a letter to the board to get the fee waived. They take zero accountability and just pawn off their issues to someone else. If you can avoid this company at all costs.