Women IN Action W.IN.A.

Review of Parks Motors

SO VERY DISAPPOINTED!! Why was it so hard for some...

SO VERY DISAPPOINTED!! Why was it so hard for someone to call us back even if it was not the news we were expecting? That is poor Customer Service. I will be sure to never with Parks again. This proves that they are like every other dealership. Not interested in you unless they can work a deal with you, not to even follow up and say "Hey, look we can't help out right now, or the we don't need your vehicle." Whatever it was, we deserved a call and explanation rather then us playing phone tag to find out ourselves and waste our time that we will never get back.
Parks called us up to trade in our vehicle because someone was looking for the one we currently have. Got our hopes up, said they would work with us and get back to us asap. It has taken me 5 phone calls and 2 text messages just for Steve to say "not looking good, if you have another deal take it."
Word of advice Parks-- Call your past, potential and existing clients with an update and keep them in the loop. It may just prevent a bad review in the future.