shane short

Review of Wackerli Auto Center

On Memorial day, my trucks vacuum pump completely ...

On Memorial day, my trucks vacuum pump completely "exploded" during a long road trip from Wyoming to Oregon. I called multiple dealers and not a single one was open, not even GMC customer service lines were open. Then I found Wackerli. Before calling, I had accepted defeat and was planning to spend thousands flying to Oregon while my vehicle was being fixed for weeks and flying back when it was complete. I figured I'd have to rent a car for weeks. But this was not the case.

On a holiday, at 4:00 PM, I called this dealer and they were more than willing and ready to help. Within 10 minutes of calling, my vehicle was at the dealer being diagnosed. They even gave me a ride back to my hotel. Within an hour and a half, they called me back with a full diagnosis.

They were able to get the needed parts from another local dealer and repair my vehicle in less than 24 hours. By 2:00 PM the next day, they had my vacuum pump and other applicable parts completely replaced and had me on the road again. The best part is that it was all a part of a recall from GMC. Only 60 dollars for oil out of my pocket and the dinner myself and my SO enjoyed that night.

The amount of time and money this dealership saved me was incredible, and that is something I have NEVER said about a dealership. Honestly, I despise going to my local dealer. I wish I could have my vehicle repaired and maintained here every time.

If I would have had more time in the area, I would have taken this crew out for a round of drinks and dinner. That weekend had been one of the most stressful weekends I had in a long time and this dealership completely removed the stress from my shoulders.

I wish there were more service reps and technicians like the people at Wackerli.

I cannot thank you enough for your help. I wish you all the best.