Bunch of cowboys. Could barely understand the chap...

Bunch of cowboys. Could barely understand the chap we spoke to and he lied about the total cancellation charges. Please avoid and pay an extra 10% to go direct with the airline then if you do need to make amendments you won't get your pants pulled down or you might actually understand the implication of making changes. You also may actually be able to have a clear conversation going through a reputable company. Ended up doing some research on the owner and it seems the company follows suit with its shady antics.