The all-inclusive package tour booked with Alltour...

The all-inclusive package tour booked with Alltours gave rise to some complaints:

On the day of arrival (January 15th, 2019) we reached the hotel with the transfer shuttle shortly before 7 a.m.
We were very exhausted from the long flight and the transfer of several hours and were looking forward to a small breakfast and a bed.
We were informed at the hotel that there was currently no room available and that we would only be entitled to this at around 2 p.m.
In addition, there would be food (drinks and food) only from 12 noon. The all-inclusive package is valid from 12 noon on the day of arrival to 12 noon on the day of departure.

On multiple inquiries (also via the hotel management) it was then possible at least around 8 a.m. to get a room allocation.
However, the room was only poorly prepared with new bed sheets. There was no cleaning.
It was therefore not possible to move into the room. However, we were able to park our suitcase and exchange our winter clothes for adequate clothes.
The cleaning of the room took place around noon.

However, the hotel did not give in to the lack of food. There was neither food nor at least coffee.
We have never encountered this kind of business practice on our many all-inclusive vacations!

On site, we presented the problem to the local Alltours contact. However, he showed little interest, rather he wanted to sell excursions.
In his opinion, the fault for the lack of catering lies neither with Alltours nor with the hotel management, but exclusively with the travel agency.
In his opinion, this should have been booked a whole day in advance (i.e. one more day), in this case on January 14, 2019.
After the vacation we contacted Alltours again. Here too we received the same statement.
There was no apology or compensation.

Other numerous points of criticism about the hotel were:
- Some of the rooms are in need of renovation (damp, moldy silicone joints, brownish discolored shower curtains)
- The rooms and balconies are not cleaned properly. The hair of all previous residents can be found under the beds.
- The cleanliness of the bars (and behind the bars) would not withstand any food control in this country.
- Since the hotel not only accommodates all-inclusive guests but also half and full board, but no wristbands are given out for differentiation, the chaos is perfect:
The service staff is now only occupied with querying room numbers, filling out slips of paper by hand and having the guest sign them for each drink.
A simple order takes so much time and the actual service falls by the wayside!
If you want a glass of wine or a glass of water with your meal, you are better advised to get it yourself at a bar. Otherwise you run the risk of not receiving the glass until the meal is over.
- The sea in front of the hotel is unfortunately very polluted. A river flows into the Indic precisely at this point. This is heavily polluted by garbage, plastic and germs.
- Snorkeling is not possible in the spacious area