Please be aware not all offers advertised by the s...

Please be aware not all offers advertised by the snow dome are honoured. A group of us book a three hour session which was an offer of two hour for three. Due to Covid we were told to leave the slops after two hours. We were not informed on ticket collection and when we challenged it with customer services they were not interested. We were told that we would not getting any money back or even a voucher to reimburse us for the hour we lost.
I don t think this a way to run a business .