Terrible customer service.

Terrible customer service.
Ordered glasses (optical department was awesome), but they need a direct line so customers can call in. ALSO make sure someone is there so when a new customer comes in to see why there is a delay in the glasses coming in. I have wasted so much time just trying to find someone in the store and get transfered when I have called in. I won't even go into the big sigh I got went I called back in and said the jewelry department cannot help me and then they hung up on me. I regret taking a chance on Boston Store for eyewear.