Ho Thai

Review of Chevrolet (Chevrolet Of Fremon...

I am very disappointed with the service department...

I am very disappointed with the service department where my car is in service for almost a month with lack of communication and help from my service adviser. Most of the time I have to initiate the call to see the status of my car, and often no one pickup the phone. Even I left message on voice mail and via online instant message to dealership. It's OK to fix the car due to new technology it may take more time. But it's NOT OK to help customer to get loaner, and keep customer updated of the car status.

10/19/2017 leased new electric Bolt EV
10/29/2017 car in shop for battery charging problems
extremely hard to get update from service advisrr despite numerous calls, text attempts - who have time to wait on the phone all the time?
11/10/2017 2 weeks in the shop and counting, got a Chevy Tahoe loaner earlier this week, car is not fixed yet (Ironically instead getting free electricity for my Bolt at work and near by BART station, I have to pay for gas for this vehicle whose fuel consumption is 15mpg)
11/16/2017 Another week almost went by, still no news
11/23/2017 Got call that my car is ready (My car sale manager Muhammad is the one following up with my car issue, not my service manager, if it weren't for him, I didn't think I got the call either)