I have read the reviews and am very surprised.

I have read the reviews and am very surprised.
I have been with IInet for so many years, I forget when we started.
I have moved house 5 times and taken them with me at each move.
Never a hassle.
I have my domains hosting with them, and each time I have something I want done, I just call and they sort it out...I needed a website, so they organized a " under construction" site for me ( 55 day countdown).
Always been happy with their call staff. I am in Perth, not sure if that makes a differance. Hopefully , I don't ever get the service complained about in other reviews. BUT! I do have a friend who has had heaps of problems, ever since the NBN was apparently installed at his house( it wasn't installed).
I was listening in on the aggressive phone calls from my friend too IInet...the staff kept their cool and were always polite. Unfortunately, The NBN roll out crew lie to everyone - I was on site at house when they came out to confirm the installation was done, when we opened the pits and grey box, they couldn't fine the connection they had installed, we had 2 supervisors and 2 staff, all in brand new vehicles scratching their heads on the front lawn..They left saying they would be back to install....4 months later it still wasn't installed, hence the call to IINet! NBN crew are milking the government!!!!