Shakyra Mandal

Review of Kendall Toyota, Lexus of Kenda...

DO NOT GO HERE ! Run away, especially if your sale...

DO NOT GO HERE ! Run away, especially if your sales person is ROBERTO ROMERO. My husband and i got there and Roberto was on the phone the whole time. We walked around a bit to see some cars but his way of demonstrating was to walk while talking on the phone and literally pointing to cars. My husband had already done research on cars before arriving so we just asked to see it. We loved it. They were giving us a low amount for our jeep that we were trying to trade in so we were choosing to go elsewhere. When we sat down with Roberto and told him we were paying cash, his eyes lite up. NOW he wanted to act professional. But at that point we wanted to leave already. As we left Roberto ran out and said his manager wanted to speak with us. All in all, HIS MANAGER sealed the deal. He definitely gave us a good deal and dropped the price by a lot for us. Very NICE and PROFESSIONAL guy. Anyway, we left and the next day when we were driving we noticed the ac was acting up. A problem that was going to cost us 1,200. Understand our frustration, we were told it went through "service" and you are going to tell me that these guys missed this problem? We only missed it because we bought the car at 8pm so it was not hot at all. When we went in to complain, Roberto was the rudest most unprofessional person i had ever met. He gave us two options, we could have their "mechanics" fix it or we can find another car but it won't be of the same value as the one we had purchased. So while my husband and i were thinking about it he said MAKE A DECISION QUICK BECAUSE IM HUNGRY. Is he crazy? We decided to look around for other cars. Then Roberto loses his glasses ! My husband and i walked the whole lot by ourselves and Roberto walked in circles looking for his stupid glasses. He insulted us various times and lied to us. My husband and i couldn't even take him serious anymore. We opted for having them fix it. Roberto lied and said it would be ready the next day. Of course it wasn't ready until 4 days later. Lexus refused to give me a loaner because i purchased a used car and not a Lexus. I understand that, and i am not asking for a Lexus brand loaner. I would of liked any car since i have a 1 year old that goes to classes and i am pregnant and have appointments to go to. Point of the story, DO NOT GO HERE AND DO NOT WORK WITH ROBERTO ROMERO :) It was truly a nightmare !!!!!!