I've known and worked with Chuck and Geoquest for ...

I've known and worked with Chuck and Geoquest for over 10 years on literally dozens of jobs that we've done. Everything from simple structural details to very complex projects where we lifted and leveled hillside homes and modified 1895 Victorians into modern open floor plans without disturbing their "charm". I can say without equivocation that they have performed excellently.
It can be a bit frustrating when they won't drop all of their other commitments and immediately tend to mine, but that's a simple reality of life and honestly, a reflection of our mindset due to living in the age of on-demand everything.
The secret is not that complicated. Plan the work, put a realistic schedule together and wait your turn.