If i could choose no star I would, worst experienc...

If i could choose no star I would, worst experience i have ever had in a hotel. I am not usually the complainer because I also work in this type of service so I know things can get forgotten and i totally understand but as soon as you get up the elevator it converts into total junk. My room's AC wasn't working, the toilet was plugged, the tub was plugged up, I politely asked them if they could check it out either way we weren't going to come back to the hotel till around 1 am and they said they would, that night the AC worked a bit but the other 2 nights they didn't, on the second night they said they could have a fan in for me and have the AC checked out the next day so I said ok. On the 3rd night my kids couldn't bear it anymore so I asked if i could change rooms and the gentlemen in the receptionist said he would ask his manager (ana) but he came back saying they were full that the only thing he could do was cancel my last night and get a reimbursement, oddly he said I didn't need any paperwork signed nor copies of anything. It has been 2 weeks now and I have not gotten a reimbursement because Ana "has it documented" that i checked out till 1 pm the very next day. When I asked if i can get a copy of the surveillance camera so I can show them who I am exiting the hotel with my luggage they say they cannot use that, nor the receipt I have ending my parking time. WORST HOTEL EVERY DO NOT STAY HERE FOR ANY REASON. THERE IS ANOTHER HOTEL RIGHT ACROSS FOR SIMILAR PRICING.