Clement Yau

Review of Town & Country BMW

I am not satisfied with the level of service I rec...

I am not satisfied with the level of service I received today. This is the worse experience I got so far, I have come to this place numerous times in the past, it was always prompt service with minimal wait time, I had to wait 30 mins past my appointment to be seen by service advisor, wait another 30 min for car rental. I got a calll at 4 and was told car is ready. I showed up at 7 and the car is not ready, have been waiting for almost 45 min just to pick up, this is ridiculous. Because of this , I don t think I want to consider Bmw at this dealership