A good experience that could have been much worse....

A good experience that could have been much worse. I brought my Ridgeline in for a routine oil change and to have the fuel pump looked at under recall. The wait for the recall work was longer than estimated, and after 1.5 hrs, Joe (service consultant) elected to skip the recall and send my truck to the oil change line. He was very sorry that I had to wait so long and offered a free truck detail on my next visit.