Chrissie Review of The Westin Benson Hotel
Reception staff were friendly. That's about all th...
Reception staff were friendly. That's about all this place has going for it (okay, and a good looking lobby as referenced below). When I arrived in my room, it had clearly been serviced (bed made, bathroom tidy with fresh towels), but throughout my one night stay, I continued to discover more surprises. Cashew bit (I think?!) on the carpet near the bed, random crust discovered while flipping through an informational booklet, and old food left in the mini fridge. One of these things I understand could be missed (except the food? Gross!), but all of it made the place feel poorly looked after and cheap. The lobby is quite pretty but I'm underwhelmed by prettiness when basic cleanliness is lacking. I called the front desk to inform them about the food in the fridge. No one answered for a good five minutes. All in all, I felt like I was staying at a low budget establishment - for what I paid, I expect much more. Highly disappointed I didn't choose one of the many other hotels I considered in the area.
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