Silvia banarova

Review of Carluccio's

We were visiting this branch in Covent garden firs...

We were visiting this branch in Covent garden first time on 11.5. My best friend celebrated her birthday. It was fine in the beginning. We got nice welcome and were directed to our table. We got our drinks. Our waitress was nice but i can't remember her name. We had table on the first floor. So until food arrived we were enjoying. But when we got our salad with breaded chicken and i found out salad was unwashed still covered in soil. It was disgusting. So we let your supervisor know but she didn't handle our complaint very well. She said sorry but she did not make it up to us. She charged us for the other dish calamari which was disappointing. I think you should train your staff some CUSTOMER SERVICE!!!! We will not be visiting soon...thank you