On-line rental experience was good. In store pick ...

On-line rental experience was good. In store pick up and return were ok at best. Overall experience left me with the impression they were way more concerned with the condition of the bike upon return over going out.

Make sure you:

Inspect the bike for damage before taking possession.

If you elect to purchased the insurance, make sure you understand what s included and what s not, AND you get a copy of it.

Make sure the bike and brakes work like new before taking possession. Friends bike had 5% brakes left and they would not fix it after taking it back in for fixing.

Make sure you also get an itemized receipt.

My story, take it for what is worth. Picked up bike, had damage to the shock stanchion (scratch) and figured it was a rental and thought nothing of it, had purchased insurance after all. Returned bike and forget to add a head set spacer I removed due to Garmin k-edge Mount. Shop called reminded me of the missing spacer and damage to the bike. Returned to the shop with spacer and was asked to pay $300 for damaged stanchion. Never crashed the bike over 5 days and never damaged during logistics. Spoke with manager and he said was not covered under insurance (why buy Insurance?). After a long discussion, settled on $30. Which I believe was principal on his end. 1st time ever with an issue renting. Left me with an unfortunate experience.