Jami Brady

Review of Bonaventure Resort and Spa

Don't be fooled by the pictures on the website! R...

Don't be fooled by the pictures on the website! Rooms are terrible!
Unfortunately stayed here for a soccer tournament.
At check in we were informed that the type of room we reserved was no longer available. We reserved a room with 2 beds. Instead our only option was 1 bed and a horrible pullout sofa bed. You know the kind - with a bar that runs right across the middle of your back and random springs that poked through as a bonus. Front desk tried to say this was an upgrade because one of the beds was a king. When one of the beds is a disgusting, rickety pullout sofa bed, it s not an upgrade.
The first night we had to CHANGE ROOMS at 2:00am because the A/C in our room was not working.
Teresa at the front desk made ZERO effort to be helpful & seriously needs to consider a job that is not in the field of hospitality. She gave us the take it or leave it attitude...and that was the nicest part of her attitude. She set the negative tone as soon as we arrived.
Also at check in, we were not given our receipt for the prepaid breakfast that was part of reservation for this tournament. We had paid in advance for 2 breakfasts each day as part of our reservation. The first day we didn't go to breakfast. I had to go to the front desk and ask for the print out that showed our breakfast had already been paid. So at that point we should've had 4 breakfasts prepaid (since we didn't use 2 the first day). Nope, the print out was only for 2 meals...we had to pay for the other 2 (even tho my husband only had coffee, they charged him the full buffet price).
We didn t receive any kind of hotel info, restaurant info, hotel layout/map. There was no info about the hotel/amenities of any kind in the room.
Parking is a joke.
Some elevators don t work, the ones that do are sketchy.
So many issues that it s ridiculous to try to list them all.
Patrick, at the front desk, and Mr. Ferguson (Paul - I think) who moved us to a different room at 2am were the only helpful/positive interactions we had during the 2 nights we stayed.