They are overpriced, their customer service agents...

They are overpriced, their customer service agents don't know anything about the internet service they provide, and the internet goes down constantly. You pay a lot of money, but you don't get anything close to the speeds that you are paying for. Also, they hold contests for people to write good reviews on google so that they can get a better rating. I was asked to be a part of that contest but I declined and decided to post the truth about their horrible service. Do not rely on the google reviews. If you look on any other review site, direct communications only has 2 stars...