Don Quijote de la Mancha

Review of Grand Hotel Kronenhof & Kulm H...

I was staying for another holiday at Kulm recently...

I was staying for another holiday at Kulm recently and got disappointed for the first time. Already at the beginning, the guy at the entrance (Raffaele) was unbelieveably rude when arriving by car. When we stopped the car behind another one at the entrance, he was not there to take care of luggage and car. No problem for us, so we went to the reception. Suddenly, he appeared telling us in Italian in a rude manner to move immediately or give the keys. Well Raffaele, you should be there in the first place! So we stopped checking in and went to move the car by ourselves. But Raffaele had disappeared already, so we had to wait in front of the parking barrier again. What a disappointing start in our vacation!

We eventually made it inside, they took care of our baggage. The rest of our stay very pleasant as always thanks to Cornelius at the reception, the exceptionally good food at K restaurant and the lovely Jazz bar downstairs. Just make sure that the employees (especially Raffaele!) making the first impressions to your guests is doing as well as all the others!