Tom Burton

Review of Mark Miller Toyota

We have purchased from another prominent Salt Lake...

We have purchased from another prominent Salt Lake City Toyota Dealer in the past (Larry Miller), and there were always games about the amount for the trade-in and then the price on the new-to-us vehicle: "This is our offer. Do you have a counter offer? I'll have to take it upstairs. They're willing to move this far. Counter offer? I'll take it upstairs ." Unless we wanted to pay a completely unreasonable price for the vehicle, the whole process took the entire day! Literally! What a breath of fresh air Mark Miller Toyota is!! We located the vehicle we wanted online during our research, and it happened to be in stock at Mark Miller Toyota. Ken Shaw was very professional, offered us a good amount for our trade-in and, at the same time, offered us a great price on the new vehicle. We were stunned! We had done a lot of research and were prepared to demand a certain amount for the trade-in and not pay a penny more than what we had researched for the new-to-us vehicle. Ken's numbers came in almost exactly where we had predetermined - without the incessant back-and-forth and without taking all day! I think it maybe took an hour and a half to complete the entire transaction. We are customers for life!! Thank you for showing us how pleasant a car-buying experience can be!! - Tom and Tricia