Check-in was very poor in terms of both speed and ...

Check-in was very poor in terms of both speed and attitude. Took around 45 minutes for 5 rooms (also saw a cockroach scampering in the lobby though that might not be the hotel's fault). We didn't manage to sit together for breakfast next day because the server assumed we were another table of the same size double checking our booking. Didn't even take down the name or room number.