Doug Irvin

Review of Stan McNabb Automotive

I came into the service department because my 2019...

I came into the service department because my 2019 Jeep that would not start and had to be jumped off just to get it to the dealership. I was told that I had to have a electrical system check that would cost $120. I drive a 2019 Jeep Cherokee that I bought in late 2018. I have the extended service plan for 5 years or 100,000 miles. The check that I needed was not covered even with the extended warranty. I was told that the battery was bad and that it was not cover under any warranty and that it would cost around $240 to replace the battery on a 2019 Jeep. The battery that comes in the Jeep was less than 2 years old but has NO warranty what so ever! A $50 battery from Walmart has a 3 year warranty but not one that comes in a brand new $30,000 jeep from the factory!!!!!! I had the service department jump start my 2019 Jeep and I drove it home and parked it. I am SO disappointed in Jeep and Stan McNabb that they would sell me a brand new Jeep and less than 2 years later it would cost almost $400 dollars to check my electrical system and replace a battery. This is a stain on Jeep and Stan McNabb. I have another 2019 jeep and a 2019 Dodge Challenger that I bought from Stan McNabb and I worry that I will have the same problem with them as well. The service manager was very polite and did all he could to help. I have nothing bad to say about him.