Lauren M

Review of Old No. 77 Hotel and Chandlery

DO NOT STAY HERE- If I could give this NO stars, I...

DO NOT STAY HERE- If I could give this NO stars, I would. I have never had such a terrible experience and am not one to be picky about my hotel stay. My experience at the Ambassador Hotel was unsettling. Many problems arose during my stay which I understand can happen at any hotel. The problem was in the staff and management of this hotel. Hotel staff were very rude and did not seem to care about my concerns. A customer friendly hotel will make sure you leave satisfied and I can say that this hotel did not make these efforts. The front desk staff told me they could not do anything about my problems regarding my hotel stay. When I asked to speak to a manager, I was told the manager would not be in all weekend. The fact that the manager does not frequent the hotel on the weekend of the Jazz Festival tells me how much this manager cares about their business. Getting a hold of the right person was impossible and I left extremely unsatisfied.

I want to let people know to not stay here as the pictures/descriptions do not properly depict what your room will look like. I was over-charged for a room that was not what I was paying for. I spent over 300$ a night to stay in what looked like a run-down motel with no window and a glass door to the hallway that let a lot of light through during the night. Awful experience. In my opinion, this hotel is using false advertisement.

There are plenty of other great hotels that my co-workers were staying at that I am including below:
-Hotel Monteleone
-Renaissance
-Hilton