The Falanitama Fam

Review of Sheraton on the Park

BAD SERVICE! NEVER EVER EVER AGAIN WILL STAY HERE!...

BAD SERVICE! NEVER EVER EVER AGAIN WILL STAY HERE!

My husband and I stayed here on our honeymoon night and I wasn't well and needed assistance.
My husband called the front desk and told them I was unwell and made a mess on the floor and someone needed to attend to us. someone came with towels (mind u we didn't have enough towels to begin with) and that was it. Told us someone would come back in the morning and no one came. I was still unwell in the morning.

The manager then decides to charge my husband and I the cleaning services for floor and the fact that they couldn't use the rooms for two nights! UNBELIEVABLE!

The fee was over $1000! we told them we had called and wanted help told them we had made a mess and no one even cared! Then they want to charge us over $1000 in damage and also because the rooms were not available for two nights and couldn't show no proof that it was booked!!

just disgusting and I cannot believe it even after speaking with the manager and telling him that no one assisted us! he didn't care. what happened to looking after your customers? yeh we didn't get nothing and mind u this was on our honeymoon night!

so I am really disgusted with the service that I was given.
I will never recommend this hotel to anyone nor will I ever visit again.

this hotel doesn't even deserve one star!

rant over!