Just left the cafe and for now will not be coming ...

Just left the cafe and for now will not be coming back. Coffee was cold, apple pie uncooked and the lacks of training on the staff is appalling. It took 10min waiting to get menus and another 10min (upon asking twice) for our order to be taken. Our order was delivered to the table next to ours, and we had to tell the waiter that it was ours (a guess by what they were serving + the confused faces of the other guests). Bottomless water wasn t refilled until we had to ask for it twice (despite having a waiter coming to our table when the bottle was already empty). Bill was brought to the table before we were even asked if we needed anything else. 20min later, nobody comes to collect the payment and so I asked someone who looked like a manager (a lady called Ana) to bring the card machine. She clearly didn t know how to operate a POS: first added the bill amount as a tip, all by herself, doubling the total of the bill. Then she cancels it, gives the machine to me and tells me to type my pin without even having taken my card up from the bill tray. Then she tried conctactless and it gets declined because the signal was too bad where we were located. So she just kept rudely repeating it s declined , without even allowing me to try again with the pin - perhaps now this time with the card inserted in the machine (as she still hasn t realised that the card wasn t in). She then decides to ask for help and I said that it was okay, I d pay with cash instead. As I put part of the money on the bill tray, she takes whatever was on it and walks away. When I call her back and say that it wasn t the full amount, she rudely leaves the bill tray on the table and walks away. When she comes back, I tried to give her this exact same feedback, and to wrap up her rudeness, she walks away leaving me talking on my own. I called her back before leaving and by her face, she clearly didn t care about what we were saying to her. An unfortunate terrible experience as we were looking forward to going back there. Staff doesn t seem to know what they are supposed to do and where they are supposed to be, we saw 3 tables leaving because their orders simply weren t taken. It looks like they rushed to re-open (which is great) but didn t allow enough time to hire the right people and moreover to train them properly. For now, I ll spend my money elsewhere.