I hate to do this so early in my tenancy but I fee...

I hate to do this so early in my tenancy but I feel I been given no choice. Since moving into the management block which I have been assured multiple times that my rent payment is included payments for my internet supply. I have not been able to connect the internet. I am no stranger to IT and network systems so I have a pretty strong Idea that there is a faulty connection somewhere in the framework of the building and supply is not being fed to my flat. I have raised this issue with seraph multiple times for a number of weeks now and still have no internet supply. since the block itself has an independent ISP I cannot contact the ISP directly. Seraph has refused to send a technician to verify the fault and get it fixed even though one of their own representative in the office Andrew has been the flat and verified where the fault is likely to be. I have had to sign up to another ISP supply in the hopes of getting a technician visit to the property to fix the problem.

The most frustrating thing about this is when I has to visit the branch for the 3rd time to explain the problem I was having, then to be promised a call out the next day, and when the next day come and I am waiting just to be told the call out is cancelled when I call to find out the ETA of technician.

Customer service is shocking. But apart from this. I will be fair my flat has been maintained to a very high standard. that is all.

Be vigilant if you want to use this agency. Thank you