Sheila Kidd

Review of North Suburban Vision Consulta...

I came to their office because I saw another docto...

I came to their office because I saw another doctor there a few years ago that I LOVED. Although they were out of my network I decided to revisit them anyway and pay out of pocket. When I scheduled the appointment I explained that I was out of network and would be self pay (also told the guy at the front desk I was self pay when I checked in). The exam was fine and the doctor was thorough and I was pleased when I left, even after spending $1280 of my own money for visit and glasses. Fast forward to 2mons later, I received a bill in the mail for $190. I called to ask why, considering I stated when scheduling AND at check in that I was self pay. For whatever reason they decided to bill my health insurance for part of the visit. Needless to say I am pissed and won't EVER return! If I'm standing in front of you with my credit card paying at time of service what I thought was the FULL balance, why you would bill my insurance (after I TOLD YOU SPECIFICALLY I am out of network) really angers me. So now I have another bill and when I spoke with the office the only thing offered to me was, "I don't know, I'll have my supervisor call you back" which of course NEVER happened. I am partly to blame as I knew Dr. Velting was no longer there but based off his service I took a gamble and lost. POOR customer service, the front desk needs to pay more attention to what they are being told.