Jennifer Hamden

Review of Advia Credit Union

I switched my auto loan to Advia. I have done my ...

I switched my auto loan to Advia. I have done my banking with them for years. In June I was diagnosed with cancer. I have not worked my second job since then. I have tried for 7 months to keep up payments the best I could. I have had 6 surgeries, chemo and radiation. I just found out I have to do 4 1/2 more months of chemo. In order to live and not lose my house, I had to let my car go back. I am one month behind on payments. Advia froze my account until it is auctioned. Last week they said if I could make a payment, they would unfreeze it. I made the payment, they unfroze it. Went to get some groceries today. It is frozen again Since it is the beginning of the year, I have not reached my medical deductibles, so my meds are expensive! Advia knows and froze my account. They are heartless. I hope they never have to go through what I am!

An update: Heidi from collections did call this morning. She had compassion and, I felt like she really listened to me. I am able to access my account. Which is a relief beyond what I can describe.