HORRIBLE SERVICE!! The pictures on the website is ...

HORRIBLE SERVICE!! The pictures on the website is not a REPRESENTATION of what you will be getting!

I have travel to NYC multiple times a year and I really thought that the rooms that they were advertising and the price was reasonable until I checked in. First off I paid for an upgrade on my room - I had a King Suite however upgraded to a balcony and didn't received the room I paid for upon check-in. When I brought it up to their attention downstairs at check in, they were very rude and told me that it wasn't available and that the room I had was the same however it just didn't have a balcony. I explained to the manager that when I completed my upgrade I paid for the balcony which was clearly indicated on the email . She gave me an attitude and told me that I can try tomorrow to see if they had it available and told me to make sure I had all my belongings out of the room before 12pm if I wanted to change rooms. They didn't give me the difference back and didn't offer a resolution, all they advise is that the room was prepaid and non refundable!
The rooms are very outdated unless you book the Executive rooms and those are hardly available , which you would have to pay more for. It is very deceiving once you enter their lobby however once you leave the lobby to your rooms it's a wreck. Walls are dirty, carpets are filthy and have tears with duct tape holding them together. For the money I paid for 3 nights which was approx. 830 , I could of stayed at a Westin or even a chain hotel like Marriott. Never again- Horrible service!