Kevin Ruan

Review of Town & Country BMW

Booked a service appointment for 8:30am just for a...

Booked a service appointment for 8:30am just for an oil change. Asked for a rental since I had to get to work (since I work outside of their shuttle area), they said they don't provide rentals for oil changes. Fine. Told me it would take 2 hours, so I agreed and decided to wait. Came in and didn't get to talk to a service rep until 30 minutes later. She was kind and helpful but told me 2.5-3 hours wait. After 2.5 hours of waiting, they texted me saying that there was a delay and now the car won't be ready until 2pm. 6 hours for an oil change? I quickly go chat with the service rep and mention that I really had to go to work and all they said was they are trying and delays can't be helped.

Why bother coming here? It's ridiculous how service is run here. They don't value your time at all.