I placed an order for my university uniform and re...

I placed an order for my university uniform and received order in good time , however realised upon delivery that I needed a different size , as advised I sent the order back to the address and waited, a few days later I contacted the company via email to confirm they had received my returned items and a lovely lady named tonia responded to me in a timely manner and was very helpful she emailed me frequently through out the day to answer my query and it was soon noticed that it was my error and that I had written an incorrect number in the post code , once this was established I felt that tonia went above and beyond to ensure the parcel was retrieved and order amended ASAP as she aknowleded the deadline that I had. She was very friendly and made feel very positively about the company I felt like tonia really cared about Me as a customer and I would like to personally thank her very much for the 5* customer service that she gave she turned a very stressful situation to one that made my day :)