I try to make my reviews fun, but this place doesn...

I try to make my reviews fun, but this place doesn't deserve it. This place gets two stars only because once you finally see a doctor they are empathetic and knowledgeable, and the nurses are trying their hardest to smile while being overworked. The scheduling here is atrocious. I have spent months in between doctor visits just to spend more months waiting for a treatment because they are understaffed and poorly managed. I haven't walked without pain for over a year.

The employees (civilian and military) working here treat visitors like the plague in both the emergency department and specialty clinics, and that's with my rank while in uniform (I can only imagine what our junior enlisted and junior officers go through). I had a Specialist tell me my injury can't be too bad because he had the same thing and it was already better. In the emergency room after an injury at PT they literally told me to take motrin and walk it off (as I hobbled out the door) without imagery or even an actual examination because it was an historic injury.

This facility needs a drastic overhaul of mid-level and higher leadership, more funding, and more staff. I try hard not to get upset with the staff with direct patient contact because you can see they are overworked and stressed, but still putting on a smile for you. If people only knew the truth about our 'free healthcare' in the military.