Whole process is devoid of consideration for the d...

Whole process is devoid of consideration for the driver. Called a day ahead asking about early delivery accommodation. Man on phone was very nice. Seemed very willing to accommodate early loading. We arrived 2 hours ahead of schedule, got a door, and waited... and waited. They stepped into the back of the truck at the original appointment time on the dot and then took 2.5 hours to load. So, 4.5 hrs total.