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meneka perera

4 years ago

Visited bungalow 2 nights full board on 1St Feb 20...

Visited bungalow 2 nights full board on 1St Feb 2019 @Rs. 7,500.00 full board per person. Our group consisted of 8 and reserved 3 rooms. Main bungalow has 5 rooms and another unit little away from bungalow with 2 rooms. Our group got rooms 1 from main bungalow and 2 from the other unit. Room arrangements were informed only after we checked in. No front desk. No Manager available at bungalow but one Mr. Nadeera answered phone who claim him as The Manager and said we have to stay in the allocated rooms and he is not in a position to help re- arrange . We were compelled to speak to him because they had 2 rooms vacant in the main bungalow. Kitchen closes at least. 9.00 p.m. If you want a little late dinner ,you have to have a cold meal. 2nd day we asked for lunch packets, they some how made us come back for lunch. Therefore we had lunch at 5.00 p.m. that day. Because of late lunch we asked for a late dinner to which they said they will lay the table for us to eat at any time because the kitchen close at 9.00 p.my. They have a set menu of no choices. Although website say BBQ available, no such facility available. As we checked-in they informed our meal plan. Some how we managed to get 1 extra dish on the second day. Rooms are like prison cells. No ventilation. If you open doors and windows the other guests who pass by can see you resting in bed. Solar lights are very dim. You need a torch inside. The only sitting room is too small to accommodate different group of guests. I really regret for my selection which I have never experienced before in Sri Lanka. Food was good. Would like to mention about one of the staff members namely Jason the only person with a smile on the face. Helped us a lot during our stay.

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