I admit, the process with buying a car was a bit o...

I admit, the process with buying a car was a bit of a roller coaster ride...

We had an idea of what we wanted in our vehicle and found something at Mike Johnson's we really liked. Now, I'm credit challenged so financing what we originally looked at was a no-go, but Nathaniel made a suggestion that may work. After taking a look, I liked the alternative and we went from there, got an approval, and began the paperwork.

The issue came in between the first day with the paperwork until the other day - about a week total. The finance company we originally went with made it a nightmare. The company required one piece of documentation, then another, then again another. It was either the wrong thing, didn't meet requirements and so on. Part of it was our fault as we got some of the information crossed on our side, but it began to grown into a complete headache! After several phone calls and frustration setting in we gave up and decided we were going to return the car. At this point we had a very bad taste in our mouth not only with Global Lending Services but Mike Johnson Toyota.

However, Nathaniel, Brenda, Gus, and Andy worked together behind the scenes to find an alternative for our problem with financing. They contacted me later in the afternoon to advise that instead of returning the car, they were able to find a finance alternative for us. The new deal saved us money with a lower finance rate and payments versus what GLS could offer. In the end we accepted the new offer and re-signed the deal that evening.

These guys really worked hard to try to make this a better experience with a very difficult lender - not to mention a customer extremely frustrated and angry - and took the time to make sure we ended up in a vehicle that met our needs and that we loved.