wish I could give them a zero. This management co...

wish I could give them a zero. This management company started working for my building this year and the transition was handled in the worst manner.

LACK OF COMMUNICATION:
My bank autopays my HOA fees every month and continued to make payments to the old management company, Legum & Norman while they told me they would "send me a letter with instructions". I never received ANY COMMUNICATION from either GHA or Legum & Norman. I watched as my monthly payments continued to leave my bank account only to receive a letter in MAY 2013 from Legum & Norman letting me know they did forward prior checks but that I should send checks to GHA directly in the future. I never heard from GHA even one time although they did have my phone number and email on file (I know this because they contacted me regarding other matters quite fine).

I looked up contact info for GHA and gave them a call. They would not speak to me regarding my account because they close the account after one missed payment. They sent me to a collections agency. Again, they never tried to reach me even once before doing this. There was no way I could pay GHA because my account was closed.

I contacted the collections agency and paid my account to get current for all checks which were never applied to my account and had to go through a process of canceling a handful of checks with my bank.

UNREASONABLE:
GHA refuses to take any responsibility in this matter. They have charged me $25/month of late fees for checks they know I have been sending them, but got lost in the shuffle of moving and their transition into my building. I am sure this nightmare is to be continued, because to this day I still have not received any information on how I can make future payments.