I went there despite the comments because I just h...

I went there despite the comments because I just had no choice. I was pleasantly surprised by the facilities, their professionalism and their empathy. Yes it is expensive, but I was well informed of the costs and alternatives, also considering the welfare of the animal in the short and long term.
I was fortunate enough to be able to go there at a busy time early Sunday morning. Considering that they offer 24 hrs service, we can expect a lot of employees, so some variability is normal ...