We had a very disheartening experience with Legacy...

We had a very disheartening experience with Legacy Ford in Rosenberg.
Having bought our vehicle last year and having had such a positive experience, we were excited to return. First, I will state that we had a positive experience spending the afternoon with Tony Mendoza in sales and want to give him 5 stars. Tony was extremely pleasant, polite, helpful and went out of his way to find us the perfect truck and I am just sorry we couldn't give him our business. At the end of our time at Legacy, we had one more place to visit for a test drive just to make sure we covered our bases, although we were pretty much sold not just on the truck but with Tony.

Then we met used car manager Carlos Mora. This is when the experience went from great to no so great I understand this is a business and bottom line is to sell a car/truck, but it's how you do it that matters and Carlos Mora is so aggressive that he changed our minds immediately. He was positive that where we were going we wouldn't make a deal and he wanted to make us an offer, however it was with the caveat that if we left he would not honor it if we returned. Instead of stating "Hey, I think I can make you the best deal, go and come back and we can finish this up". When we stated that we wanted to make sure we covered all bases, he went on to tell us that he wasn't going to "pay us to buy the vehicle" that was our signal that it was time to go.