Sent on a wild goose chase to find my room, told t...

Sent on a wild goose chase to find my room, told to go to the south tower when it was the north tower - and then only to find out that my room didn't match my reservation. Quick to change my room and correct it but blamed the error on me for the way I booked my room online. Hotel was under renovations and pool was closed which was not stated on their site what so ever, would of been nice to know and then I could of made a decision based on that knowledge.