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My family and I are currently staying in a suite a...

My family and I are currently staying in a suite at the Hilton in Niagara, Ontario. The room price is close to $400 for the night.

The check-in went very smoothly; the employee was very helpful and very professional. Once we reached our room, our experience changed greatly. Having been in Hilton hotels and others of the same level of service/luxury, we were appalled. The bathroom had one towel that appeared to be used and was missing all other towels. There was no soap, shampoo or any other amenities provided. The room is showing age. There was baseboards that were lifted, the washroom door is stained at the bottom inch. The towels were worn out (white towels had turned grey), trim was missing paint (chipped), grout in the floor tiles of the shower had turned grey and appeared very dirty and not serviced. There was paper towel or toilet paper attached to the bottom of the sliding door to keep it from banging. The fan in the bathroom did not work. I am sure more will pop up before we check out.

View was awesome, best part of the entire experience.

Update:
We voiced our concerns with Hilton customer service. The response was excellent; they will address the issues right away and were very thankful for the feedback. The rest of our stay was good.

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