Rebecca Vanhooff

Review of ME Bank

If I could give zero stars, I would. My husband ha...

If I could give zero stars, I would. My husband has held a personal loan with ME Bank for almost 4 years.

Last week he went to refinance. The first issue he encountered was discovering that he no longer had a credit history because these buffoons had used a previous, no longer legal, surname for his loan. We then had to hire a credit bureau to have this rectified- a long and painful process.

While we got this sorted out we organised with ME Bank to pause 2 loan repayments, taking advantage of a service they were offering to those in bushfire affected areas. This pause was done under the proviso that the paused repayments be repaid over the following 4 repayments, which has since been done.

Imagine our surprise then when our refinance application (for a smaller amount than the original) was rejected due to our account being in "arrears". Turns out that by using the service they offered we invalidated any future applications, something they didn't bother letting us know at the time. This despite the fact that the paused repayments have since been paid!

Even more surprising was the hostility shown by their Senior Loans Manager, Paul (who refused to supply his surname), who flat-out refused to give us any details about our loan history or the rejection reason, calling our questions about dates of alleged arrears (which he changed after being advised the arrears date they supplied was during their offered bushfire relief period) "silly" and "facetious".

We are honestly in shock at the blatancy of their dishonesty and refusal to be transparent. We are currently in the middle of changing to a different bank and will warn everybody- steer clear!