Greg Bruns

Review of Coldwell Banker Schneidmiller ...

Worst Experience in my 55 years. We were unlucky ...

Worst Experience in my 55 years. We were unlucky enough to have Diane from here as the Selling agent on a recent transaction. It is almost impossible to describe how horrible and stressful our buying experience was. From her not presenting offers to her clients (saying that our offer was unacceptable) to NOT following up with her clients to correct inspection items that the CLIENTS said they would fix prior to closing. There is so much more. Such as NOT providing the BUYERS the keys at closing and making us go to another office to retrieve them later in the day. Since her clients are elderly it was obvious that she was not providing sound advice or looking out for them every step of the way. The agent was in AZ most of the time and her back-up was in Mexico on the day of closing so no one was there to represent the sellers which is not very customer service focused. Also the agents broker never intervened to help resolve the issues nor reach out to say how sorry he was for the agents who work under his name. Please stay away if possible from Coldwell Banker as i do not want anyone else to run into the same or other issues.